Shipping and payment

Our shop offers different delivery terms. Shipping cost for your country will be calculated automatically in your shopping cart. For that, you just need to select from a list of countries where to send your order.
Shipping to Finland through Posti cost – 5 Euro.

Pick up from our shop at Koulukatu, 22 Lappeenranta, Finland – free of charge.

Delivery around the European Union is carried out within 3-5 days. The cost of 15-17 euros.
Delivery to all other countries is carried out EMS – the cost of 22 euros.

Delivery of orders over 300 euros free of charge.

Warning: customs clearance, payment of fees and taxes for orders received outside Finland are paid by the buyer. Having issued the order on our website, the buyer confirms that he was acquainted with the rules of receiving parcels with the customs authorities of their country.
All orders have to be prepaid. We do not send orders COD. All payments are transferred to the account FI79 5094 0020 1596 266 WellNess Saimaa YO, SWIFT: OKOYFIHH.

If payment does not occur within 7 days, we reserve the right to cancel the order.

Payments

1. Online bank payments

You can use the online payment services of any Finnish bank.

eMaksut payment service is offered by Maksuturva Group Ltd (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service.

Maksuturva Group Ltd is the payment receiver.

Maksuturva Group Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information.

Contact information:
Maksuturva Group Ltd
Business ID: 2121703-0
Keilaranta 5
02150 Espoo
Tel. (09) 42 41 7040, workdays between 9 a.m. and 5 p.m.
www.maksuturva.fi

2. Purchasing by invoice or part payment
Maksuturva invoice and part payment service offers a secure and flexible option to finance your purchases in one or several payments. The credit provider of the invoice and part payment service is Lindorff Invest Oy.

You can choose from the following methods of payment
-invoice if the value of your purchase exceeds 20 euros or
-part payment if the value of your purchase exceeds 30 euros

and no more than 2,000.00 euros. The method of payment requires that you have a Finnish personal identity code, permanent and official home address in Finland, and be at least 20 years of age. The method of payment is available only for private individuals. Your own credit stoppage or hidden information will prevent the use of the method of payment.

Purchasing by invoice is possible just by providing your personal identification code. If you want delivery to somewhere other than your home address, please authenticate yourself in the TUPAS service using your online banking access codes: This allows you to freely select a delivery address, whether it’s an automated parcel terminal, summer cottage or your workplace. Your credit information will be checked from a credit information company a real time credit decision will be made on that basis. The credit decision and checks are done by Lindorff Oy, and the information is not stored into the seller’s customer data registry.

After an approved credit decision and purchase transaction, you will receive an invoice in the way you want, either by email or as a paper invoice. Note: the earliest date when the invoice is sent is one week after you send the order. The reason for this is that you always receive an up-to-date invoice that also includes possible returns. Please contact Lindorff’s customer service for more information about a possible declined credit decision.

When you choose the invoicing option, you always receive 14 days of interest-free time for payment of your purchases. If you decide to pay for your purchase with part payments, you can select the payment schedule that best suits you from the options given either when making the purchase or after you have received your invoice. The credit agreement with Lindorff Invest Oy will come into effect when you make the first payment by the due date of the invoice. Depending on the size of the purchase, the options available are from 3 to 24 months.

Monthly invoices are sent for part payments. The monthly credit fee for each part payment is 3 € and the interest on the part payment is 15 %. The actual annual interest calculated for a 1,500.00 € loan with a typical payment time of 12 months, including credit interest and monthly fees, is 23.1%. The service does not obligate you to a permanent credit relationship. Legal fees and interest will be collected for possible late payments. Changes to due date according to the general terms and conditions.

Learn more about
general credit terms of the invoicing and part payment service
the standard European consumer information form
or you can save them for yourself when verifying a purchase.

Handling of returns
If you return products, Lindorff refunds the open credit automatically after being notified by Maksuturva about the approved return. If, however, you wish to be refunded for a payment that has already been made, you need to give your personal information and your bank account information to Lindorff’s customer service.

By email: eramaksu@lindorff.fi, with the headline Lindorff Invest Oy/payment refund
By post: Lindorff Oy/ Laskutusasiakaspalvelu, P.O. Box 20, 20101 Turku or

Customer service for invoicing and part payment
Online service: bill.lindorff.fi
Telephone service: 02 2700 550 Mon-Fri 8:00 am to 10:00 pm and Sat 10:00 am to 3:00 pm (fee: normal local or long distance call charge)
Email: eramaksu@lindorff.fi

3. Payment by B2B Invoice

Maksuturva offers you the possibility to make purchases against invoice with 14 days to pay. The credit provider of the B2B Invoice service is Svea Ekonomi Ab filial I Finland. Please note the following:

  • The webstore is responsible for any invoicing charge.
  • You can choose B2B-Invoice as payment method when the value of your purchase exceeds 5 euros and is no more than 2000 euros.
  • When you choose B2B Invoice as payment method, the company information entered will be checked against the given business ID. By confirming your identity using the TUPAS-service you also confirm that you have the right to make purchases for the company. The order will be delivered to the company’s official address.
  • Terms of payment are 14 days. Interest on arrears is 7 % + reference interest as per the Interest Act. We charge 5 euros for a reminder.
  • The person making the order must be at least 18 years of age.